FACTS

WHAT DOES SHINHAN BANK AMERICA DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number and Income
  • Account Balances and Transactions
  • Credit Scores and Payment Histories

How?

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Shinhan Bank America chooses to share; and whether you can limit this sharing.


Reasons we can share your personal information

Does Shinhan Bank America Share?

Can you limit this sharing?

For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes No
For our marketing purposes—
to offer our products and services to you
Yes No

For joint marketing with other financial companies

No

We don't share

For our affiliates' everyday business purposes—information about your transactions and experiences

No

We don't share

For our affiliates' everyday business purposes—information about your creditworthiness

No

We don't share

For our affiliates to market to you

No

We don't share

For nonaffiliates to market to you

No

We don't share


To limit our sharing

  • Call us at 1-877-770-SHBA (7422), or
  • Write us at Shinhan Bank America, Attn: Operations Support Team, 330 5th Ave. FL4, New York, NY 10001
  • Please note:If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

Questions?

  • Call us at 1-877-770-SHBA (7422)

Who we are

Who is providing this notice?

Shinhan Bank America which means certain affiliates of Shinhan Financial Group Co., Ltd., including North Atlanta Bank.

What we do

How does Shinhan Bank America protect my personal information

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Shinhan Bank America collect my personal information

We collect your personal information, for example, when you
  • open an account or deposit money
  • Apply for a loan or provide account information
  • Enter into an investment advisory contract
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes — information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.See below for more on your rights under state law.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.

Definitions

Affiliates

Companies related by common ownership or control They can be financial and nonfinancial companies.
  • Our affiliates include those companies that control, are controlled by or are under common control with Shinhan Financial Group Co., Ltd.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Our joint marketing partners include categories of companies such as merchant card processing company or brokerage company.

Other important information

For Vermont and California Residents Only: The information practices we have described above comply with federal law. Vermont and California laws place additional limits on sharing information about their residents. If you are a Vermont or California resident, we will automatically limit the disclosure of your information within and outside our family of companies as permitted or required by applicable law or regulation.
For Nevada Residents Only: Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 East Washington Avenue, Suite 3900, Las Vegas, NV 89101; telephone number: 1-702-486-3132; e-mail: BCPINFO@ag.state.nv.us;